Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the standard shipping timeframe for domestic orders?
Domestic orders are typically processed within 1-2 business days. Standard shipping via FedEx or UPS generally takes 3-5 business days to arrive.
How can I ensure I am selecting the correct size?
We provide a comprehensive size guide on each product page. Our collections are designed with high-quality silks and laces that follow standard luxury sizing; if you are between sizes, we recommend sizing up for the best fit.
What is your return policy for intimate apparel?
Due to the intimate nature of our products, items must be returned in their original, unworn condition with all tags and hygiene liners intact within 14 days of delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the value of your order.
Are your products handmade?
Kiki de Montparnasse pride ourselves on exceptional craftsmanship. Many of our pieces feature hand-finished details and utilize the finest French lace and Italian silks.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, orders are processed quickly. Please contact our concierge within one hour of placement if you need to request any changes or cancellations.